Data Deletion#

There are two ways to delete your data from kenari.dev. Which one you need depends on whether you have a kenari account.

Delete your kenari account#

If you have a kenari account, delete it from the dashboard:

1. Sign in at app.kenari.dev.
2. Go to Settings → Danger zone.
3. Type your account name to confirm, and delete.

What happens right away:

• your WhatsApp numbers are disconnected from kenari, and your WhatsApp Business accounts are unsubscribed from our webhooks;
• your Meta access tokens, app secrets, two-step verification PINs and webhook secrets are wiped;
• your API keys are revoked, and your webhook endpoints are disabled.

Then, after 30 days, the account and everything left in it are permanently deleted: numbers, keys, webhooks, logs and the audit trail. Billing records are kept only as long as tax and accounting law requires.

Remove kenari from Facebook#

If you connected a WhatsApp Business account to kenari through Facebook, you can remove kenari from your Facebook settings:

1. Open Settings & privacy → Settings → Business integrations on Facebook.
2. Find kenari.dev and remove it.
3. Choose to delete the data kenari received, if Facebook offers it.

Meta then sends us a deletion request.

What we do:

• the WhatsApp Business accounts you connected through kenari are disconnected;
• their access tokens and secrets are wiped;
• their phone numbers are disconnected, and their PINs are wiped.

What you get:

• A confirmation code. Facebook shows you a code and a link back to this page.
• The status. The link shows whether your request has been completed.

This removes kenari's access to your WhatsApp data. It does not delete a kenari account you may also have. To delete that as well, use the dashboard steps above.

Messages and logs#

• Messages and events. Message content we hold to deliver webhooks is deleted automatically after 24 hours or 7 days, depending on the account's retention setting.
• Request logs. They expire on the same schedule.
• More detail. See our Privacy Policy.

Need help?#

Email support@kenari.dev from the address on your account. If you messaged a business that uses kenari, contact that business first: they control your messages, and we will help them act on your request.